Shipping and Delivery
At Rustic Verse, our top priority is to deliver your purchases quickly and reliably using fast, high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and other pre-shipment steps. Duration may vary based on your location and our processing efficiency.
- Shipping Time: Begins after processing and depends on the chosen shipping method and your destination.
Please note, our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery may be delayed during busy seasons and promotional events.
We work with USPS, UPS, FedEx, and DHL. The total estimated delivery time combines processing and shipping periods.
Estimated Delivery Timeframes
| PRODUCT TYPE | ESTIMATED PROCESSING TIME | ESTIMATED SHIPPING TIME | TOTAL ESTIMATED DELIVERY TIMEFRAME |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
You will receive a shipment confirmation email with a tracking number once your order has shipped. You can check the tracking status directly on our website. Some carriers may take 5-7 business days to update tracking information. If there are no updates after 10 business days, please contact [email protected].
Shipping Delays
If your order is not delivered within 45 calendar days, please contact us at [email protected] for a full refund. Contact us immediately if there are any unexpected delays; we aim to respond within 12 hours.
Undelivered Packages
If tracking shows the package as delivered but you cannot locate it, first check the delivery location thoroughly. Contact the shipping carrier for assistance. If the issue remains unresolved, email [email protected].
Incorrect Addresses
We cannot guarantee delivery to incomplete or incorrect addresses. Please double-check your shipping details at checkout and notify [email protected] immediately if there are any errors.
Duties & Taxes
Customers are responsible for any duties, taxes, or fees imposed by the destination country. Encavy is not liable for customs fees if: 1) The package is rejected by the recipient, or 2) Delivery fails after multiple attempts. We reserve the right to cancel orders at our discretion without a guaranteed refund.
For any questions regarding our shipping policies, please contact [email protected].